Member contacts
Member ServicesMember Services
Member FAQs
Read answers to frequently asked questions about claims, benefits, enrollment and more.
Email Us
Sign in to email us questions about your medical coverage and behavioral health services, or for technical support with the member portal or Horizon Blue App. We aim to respond to your message within one business day. Have a question about prescription, dental or vision coverage? Please see below.
Chat
Sign in to chat with a Member Services Representative Monday through Friday. Chat is for medical and behavioral health coverage questions, or for technical support with the member portal or Horizon Blue App. Have a question about prescription, dental or vision coverage? Please see below.
Call Us
General Questions (e.g. Benefit, billing or claim questions for current members)
1-800-355-BLUE (2583)
Monday – 8 a.m. to 6 p.m., Eastern Time (ET)
Tuesday – 8 a.m. to 6 p.m., ET
Wednesday – 8 a.m. to 6 p.m., ET
Thursday – 9 a.m. to 6 p.m., ET
Friday – 8 a.m. to 6 p.m., ET
Horizon NJ Health - New enrollment
1-800-637-2997 (TTY 711)
Monday – 8 a.m. to 5 p.m., ET
Tuesday – 8 a.m. to 5 p.m., ET
Wednesday – 8 a.m. to 5 p.m., ET
Thursday – 8 a.m. to 5 p.m., ET
Friday – 8 a.m. to 5 p.m., ET
Horizon NJ Health – Members
1-800-682-9090 (TTY 711)
24 hours, seven days a week
For additional contact information, visit the Horizon NJ Health website.
Medicare - Sales
Visit the Horizon Medicare website to find a plan that’s right for you.
1-877-234-1240 (TTY 711)
Monday to Sunday, from 8 a.m. to 8 p.m., ET (October 1 through December 7)
Monday - Friday, from 8 a.m. to 6 p.m., ET (December 8 through September 30)
Medicare - Members
1-800-365-2223 (TTY 711)
Monday – 8 a.m. to 8 p.m., ET
Tuesday – 8 a.m. to 8 p.m., ET
Wednesday – 8 a.m. to 8 p.m., ET
Thursday – 8 a.m. to 8 p.m., ET
Friday – 8 a.m. to 8 p.m., ET
Individual and Family Medical, Dental and Vision Plans (to purchase a new plan or change a plan if you bought directly from Horizon or through Get Covered NJ)
1-800-224-1234
Monday – 8 a.m. to 7 p.m., ET
Tuesday – 8 a.m. to 7 p.m., ET
Wednesday – 8 a.m. to 7 p.m., ET
Thursday – 8 a.m. to 7 p.m., ET
Friday – 8 a.m. to 7 p.m., ET
Saturday – 8 a.m. to 5 p.m., ET
Technical Support
Need help with the Horizon Blue app or HorizonBlue.com? Sign in to use our Email Us or Chat features and select “Technical Support,” or call the eService Desk at
1-888-777-5075:
Monday – 7 a.m. to 6 p.m., ET
Tuesday – 7 a.m. to 6 p.m., ET
Wednesday – 7 a.m. to 6 p.m., ET
Thursday – 7 a.m. to 6 p.m., ET
Friday – 7 a.m. to 6 p.m., ET
Out-of-Network Costs
If you have questions about the participating status of your physician, how to find a doctor or hospital or your out-of-network benefits and costs after normal business hours, you can call 1-833-876-3825 and speak to a trained representative from:
Monday – 6 p.m. to 12 a.m., ET
Tuesday – 6 p.m. to 12 a.m., ET
Wednesday – 6 p.m. to 12 a.m., ET
Thursday – 6 p.m. to 1 a.m., ET
Friday – 6 p.m. to 12 a.m., ET
New Jersey’s Out-of-Network Consumer Protection, Transparency, Cost Containment and Accountability Act (the “Act”), helps protect you from surprise bills, including bills for emergency services from doctors, hospitals and other health care professionals who are not in your health plan’s network (also called out-of-network providers).
Mail Us
Horizon POS, Horizon HMO, Horizon PPO:
Horizon Healthcare of New Jersey
PO Box 820
Newark, NJ 07101
Spanish Speaking MembersSpanish Speaking Members
855-477-AZUL (2985)
Spanish speaking members enrolled in individual products and select small employer products.
Miembros inscritos en productos individuales y determinados productos para pequeños negocios.
Horizon Behavioral HealthHorizon Behavioral Health
Horizon Members:
1-800-626-2212
SHBP/SEHBP Members:
1-800-991-5579
National Account Members:
1-800-224-1233
STATE HEALTH BENEFITS PROGRAM and School Employees’ health Benefits Program (SHBP/sehbp)STATE HEALTH BENEFITS PROGRAM and School Employees’ health Benefits Program (SHBP/sehbp)
1-800-414-SHBP (7427)
OMNIA Health Plans, NJ DIRECT and Horizon HMO (PPO) plans
Horizon Blue Cross Blue Shield of New Jersey
PO Box 820
Newark, NJ 07101-0820
PLEASE NOTE
Participating health care professionals should file medical claims directly with their local Blue Cross and/or Blue Shield Plan for processing on your behalf.
PHARMACY MEMBER SERVICESPHARMACY MEMBER SERVICES
Horizon POS, Horizon HMO, Horizon PPO, Medicare Blue Members, Medigap Members
1-800-370-5088
AllianceRX Walgreens Prime specialty pharmacy
1-866-823-9575
VISIONVISION
1-800-224-1234
Horizon Healthcare Dental ServicesHorizon Healthcare Dental Services
1-800-4-DENTAL
Horizon Healthcare Dental Services
Horizon BCBSNJ Dental Programs P.O. Box 1311
Minneapolis, MN 55440-1311
Fraud Investigation DepartmentFraud Investigation Department
1-800-624-2048
Horizon BCBSNJ Investigations Department
PO Box 200145
Newark, NJ 07102
Prime Specialty PharmacyPrime Specialty Pharmacy
1-866-823-9575
Federal Employee Program (FEP)Federal Employee Program (FEP)
1-800-624-5078
PPO members can send correspondence to:
Horizon BCBSNJ Federal Employee Program - PPO
PO Box 656
Newark, NJ 07101-0656
